Guaranteed Christmas Delivery: Our Guaranteed christmas delivery cutoff is 12/11/23. Any order placed after 12/11/23 will be shipped asap but may not be delivered before 12/25. we will attempt to ship asap.

Production Time: Our current custom candle production time is 5-10 business days. our candles are custom cut and created to order.

Shipping Information:

Once your order has been shipped, you will receive a tracking number from us. Shipping times vary depending on the time of year, but generally, it takes 3-5 business days for delivery after shipment.

Shipping Locations:

We currently ship only within the USA through our website. However, for our international customers, please email your order to us through our Contact Page, and we will provide you with a custom shipping quote.

Expedited Shipping:

If you need your order expedited, please contact us, and we will arrange it for you at an additional fee.

Email Subscription:

By checking the box on our website, you authorize Liquor Wicks to add your email address to our current newsletter subscription, The Liquor Wicks Latest List. This subscription will provide you with information on sales and specials available on www.LiquorWicks.com. You can cancel this email subscription at anytime by emailing us or messaging us on any social media.

Damaged Returns:

As our products are custom-made for each order, we do not usually offer returns. However, if your candles are damaged during shipping, please report the damage and send us pictures within seven (7) days of delivery. We will file a claim with the shipping company and issue a refund once the claim has been verified and refunded. We cannot process damage claims after seven days from the delivery date and, therefore, cannot refund purchases after this period. Please inspect your candles as soon as they are delivered.

Terms of Use:

By using our website or ordering from our online store, you agree to comply with our Terms of Use. 

If you do not agree with these terms, please do not use our website or order from our online store.

Product Liability:

LiquorWicks strives to ensure that our products are of the highest quality, and we take pride in producing our candles. However, we cannot be held responsible for any production defects, glass cuts, damage, or issues once the candle leaves our production facility. By purchasing and using our candles, you agree not to hold LiquorWicks responsible for any damages that may occur.

Copyright and Trademarks:

All content on our website, including text, graphics, logos, images, and videos, is the property of LiquorWicks and is protected by copyright laws. You may not use our content without our express written consent. Additionally, all trademarks, service marks, and logos used on our website are our property and may not be used without our permission.

Privacy:

LiquorWicks respects your privacy and is committed to protecting your personal information. We may collect information from you when you visit our website or place an order, but we will not sell or share your information with third parties. We use your information to process your order and to communicate with you about our products and services.

Disclaimer of Warranties:

LiquorWicks provides our website and its contents on an “as is” basis. We do not make any warranties or representations, express or implied, including but not limited to, implied warranties of merchantability or fitness for a particular purpose. We do not guarantee that our website will be error-free, uninterrupted, or free of viruses or other harmful components.

Limitation of Liability:

LiquorWicks shall not be liable for any direct, indirect, incidental, special, or consequential damages that result from the use or inability to use our website or our products. In no event shall our liability exceed the total amount paid by you for our products.

Indemnification:

You agree to indemnify, defend, and hold LiquorWicks, its officers, directors, employees, agents, licensors, and suppliers harmless from and against any claims, actions, liabilities, damages, or expenses arising out of your use of our website or our products.

Governing Law and Jurisdiction:

These Terms of Use shall be governed by and construed in accordance with the laws of the State of Massachusetts, without giving effect to any principles of conflicts of law. Any legal action or proceeding arising out of or relating to these Terms of Use shall be brought exclusively in the state or federal courts located in Massachusetts.

Changes to Terms of Use:

We reserve the right to modify these Terms of Use at any time, and it is your responsibility to review them periodically. Your continued use of our website following the posting of changes constitutes your acceptance of those changes.

Contact Us:

If you have any questions about our Terms of Use, please contact us at sales@liquorwicks.com.